Linking Rural Medical Practices - Aberfeldy and Kinloch Rannoch Medical Practice
When invited to tender for the replacement of the telephone system for the Aberfeldy Medical Practice it became clear that there were major benefits to consider linking it with the 2nd practice at Kinloch Rannoch.
After some research is appeared that Kinloch Rannoch had the right links to benefit from VoiP, whereas Aberfeldy at that point did not have a roll out date for Fibre to the Cabinet FTTC.
Two systems where installed allowing each practice to work fully as they did before but with vastly improved customer call handling as each system had its own auto attendant.
An easier call flow and call handling helped the workload of staff who managed calls. Call recording on demand also enhanced communication to the next level, helping with training of staff and minimising unwanted calls.
When Fibre became available in Aberfeldy the 2 systems became linked as a singular Unified Communications solution using IP technology on every device.