CRM Integration

You can vastly improve the way to contact and are contacted by your clients by utilising CRM integration.

In essence this links your client database on your IT network direct with you phone system as the record pops up on in and outbound calls.

It is done via a network standard called TAPI and works on systems that are TAPI compliant.

In some cases the system you may have or are looking to buy integrates directly with this software, in other cases you may require an amendment to the software called Middleware to make the solution work.